Help and Support Contact our support
As an alternative to the helpdesk, you can contact our support to address any issues or challenges that may arise while using our IoT services.
Note: For “Satellite Internet Access” please use the support form in the T IoT Hub.
Phone Support (for IoT customers only)
Service Hours:
- 08.00 – 20.00 CEST (Mo – Fr)
- 08.00 – 16.00 CEST (Sa)
- excl. public holidays in Germany
Email Support
We provide you with an email address for direct support. You can email us at servicecentergk.m2m@telekom.de detailing your query or issue related to T IoT Services. Provide as much information as possible to help the support team understand your situation.
Support Resources
We have collected commonly asked questions and examples in our T IoT knowledge base. You can access FAQs, a Glossary, and Error cases here.
Remember to have relevant account information or device details ready when you call. This information will help the support team assist you more effectively.