Help and Support Contact our support
As an alternative to the helpdesk, you can contact our support to address any issues or challenges that may arise while using our IoT services.
Phone Support
As soon as you become a client, we provide you with a phone number for direct contact. You can also call the customer support hotline +49 800 5566900 directly for assistance with T IoT Services. We will guide you through a checklist to narrow the problem down. Depending on your needs, access to further help is available.
Service Hours:
- 08.00 – 19.00 CEST (Mo – Fr)
- 09.00 – 15.00 CEST (Sa)
- excl. public holidays in Germany
Email Support
We provide you with an email address for direct support. You can email us at servicecentergk.m2m@telekom.de detailing your query or issue related to T IoT Services. Provide as much information as possible to help the support team understand your situation.
Support Resources
We have collected commonly asked questions and examples in our T IoT knowledge base. You can access FAQs, a Glossary, and Error cases here.
Remember to have relevant account information or device details ready when you call. This information will help the support team assist you more effectively.